Description:  Control rooms are the nerve center of the pipeline as control technicians monitor thousands of points; adjusting pressures and directing flow to meet customer needs.  From nominations to final delivery, this module covers the control room work-flow as it highlights control room tools and challenges.  Control room and incident response videos add to this module’s effectiveness.

Learning Objectives

  • Describe the two different personalities expected from controllers.
  • Identify the five control room processes described in the lesson.
  • Describe the nomination process.
  • Explain the prorationing process.
  • Explain how the order of batches is decided.
  • Explain why refiners do not like crude oil blending.
  • Describe the factors that go into planning the days control activities.
  • Explain how line fills are handled with making switches between batches.
  • Identify the scada tools used by controllers.
  • Explain what should be done when abnormal operations cease.
  • Discuss your key learnings from this lesson.

Lesson Outline

  • Learning objectives
  • Control Rooms
  • Controller Characteristics
  • Scheduling
  • Quality Banks
  • Dispatching and Controlling
  • Tools
  • Abnormal Operations
  • Incident Response


  • 71 Power Point slides presented by the instructor and two videos via the Webex platform.
  • Q & A after each slide.
  • Limited to 12 students.


  • Oil pipeline controllers 
  • Other oil pipeline control room personnel
  • Field operations personnel
  • Others who work with controllers
  • Commercial trading, scheduling, and marketing professionals

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